Security
Support work involves access to devices and personal information. These are the controls that keep that access narrow, visible, and revocable.
Last updated: January 2026
Encryption
All traffic is encrypted in transit. Diagnoses, account data, and transaction records are encrypted at rest.
Consent-based remote access
No specialist can connect to a device without an explicit session approval from you. Sessions are visible on screen throughout and can be ended instantly.
Specialist vetting
Marketplace specialists are identity-verified and reviewed on completed work. Access to your case is scoped to the service you requested.
Least-privilege by default
A specialist sees the diagnosis needed to do the job. Payment details are never exposed to them; Credits are settled by the platform.
Account protection
Accounts support strong authentication, session review, and notifications on any new sign-in or service authorisation.
Reporting an issue
If you believe you've found a vulnerability, contact us through the contact page. We investigate every report and respond directly.
FAQ
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