Phone & Tablet Support
Battery, storage, updates, or connectivity — describe the symptom and let AI narrow it down.
From 50 Credits
Your phone rarely tells you what's actually wrong.
Mobile devices hide their problems well. A phone that dies at 40%, an iPad that will not join the Wi-Fi it used yesterday, an app that closes the moment it opens — the device shows the same generic behaviour whether the cause is a worn battery, a failed update, or a corrupted profile.
Horjely asks about the pattern, not the part. When did it start? Does it happen on charge? On one network or all of them? That pattern is usually enough to separate a five-minute settings fix from a genuine hardware fault.
Common problems
What people usually describe.
These are the symptoms we hear most in this category — and what typically sits behind them.
Battery drains far faster than it used to
Battery chemistry degrades after roughly 500 charge cycles, but rogue background apps mimic the same symptom.
Device is slow or freezes after an update
Post-update reindexing, incompatible apps, or a storage partition with no free headroom.
Won't charge or charges intermittently
Lint-packed charging ports and worn cables account for most cases; the rest are charging-circuit faults.
Wi-Fi or Bluetooth keeps dropping
Stale network profiles, a carrier settings update, or interference from a nearby device.
Apps crash on launch
Cache corruption, an OS version mismatch, or an account-level sync problem.
Storage full with nothing obvious to delete
Hidden caches, offline media, and duplicated backups usually account for the missing space.
What Horjely can diagnose
What the assistant can figure out for you.
- Whether the symptom is battery health, software, or storage related
- If a recent OS or carrier update explains the change in behaviour
- Which settings to check before considering any repair
- Whether the device is worth repairing based on age and symptom
- Whether your data is currently backed up and at risk
When you need a professional
The point where a human should take over.
AI is honest about its limits. These situations go straight to a verified specialist.
- Cracked screen, bent frame, or a device that took a fall
- Water exposure of any kind, even if it still turns on
- Charging port damage or a swollen battery
- The device is stuck in a recovery or boot loop after repair attempts
- Data needs to be recovered from a device that will not start
What's included
Everything in this service.
- AI symptom interview tailored to iOS and Android
- Battery and storage health review guidance
- Step-by-step settings and reset walkthroughs
- Backup checklist before any risky step
- Repair-or-replace recommendation with reasoning
- Optional handoff to a device specialist
How it works
The process, step by step.
- 01
Describe what the device does
Include when it started and whether anything changed just before.
- 02
Answer platform-specific questions
Horjely adapts its questions to iOS, iPadOS, or Android.
- 03
Get your diagnosis
Ranked causes plus a clear repair-or-keep-using recommendation.
- 04
Resolve it
Follow the guided steps, or book a device specialist for physical work.
In depth
How Horjely approaches phones & tablets.
The reasoning behind the diagnosis, so you know what you are paying for before you spend a single Credit.
Battery, charging, or the port itself
Most 'my phone won't charge' cases are one of three things: a worn battery that no longer holds its rated capacity, a charging port packed with lint and debris, or a cable and adapter that quietly stopped negotiating full power. Each has a very different cost, and telling them apart takes minutes rather than a workshop visit.
Software resets before hardware repair
Freezes, reboot loops, and apps that crash on launch are frequently the result of a failed update or a corrupted profile. We walk through backups first, then targeted resets, and only recommend physical repair when the evidence points at hardware.
Screens, cameras, and water damage
Cracked glass, ghost touch, blurred cameras and liquid exposure need hands. In those cases the diagnosis is handed to a workshop specialist with the model, the symptom history, and the parts likely required, so you don't repeat the story at intake.
Typical cost
What this usually costs in Credits.
One Credit costs 0.10 EUR. You always see an estimate before anything starts.
AI diagnosis
50 Credits
Symptom interview and a clear recommendation for your device.
Guided remote support
50 – 100 Credits
Settings, backup, migration, and software troubleshooting with a specialist.
Physical device service
150 – 55 Credits
Battery, port, or screen work handled by a certified technician.
AI diagnosis
Start with AI.
Answer a few questions and get a better idea of what might be happening before you book professional help.
What's happening?
Pick the closest symptoms for your phones & tablets and add any detail.
Select a symptom or describe the problem to run the analysis.
FAQ
Phones & Tablets questions.
Specific answers for this category, not generic support boilerplate.
Related services
Don't know what's wrong?
Start with AI.
Describe the problem. Get a clear next step. Get professional help when you need it.
You
"My Wi-Fi drops every evening in the back bedroom."
Horjely
That pattern points to channel congestion at peak hours combined with distance from the router. Let's confirm with two quick tests▍