Terms of Service
These terms cover your Horjely account, how Credits work, what an AI diagnosis is and isn't, and the relationship between you and marketplace specialists.
Last updated: January 2026
What an AI diagnosis is
A diagnosis is informed guidance based on the symptoms you describe. It ranks likely causes and recommends next steps. It is not a warranty that a specific cause is present, and it does not replace inspection of the physical device where that is required.
Credits
Credits are a prepaid service balance, not currency and not a deposit. One Credit costs 0.10 EUR and the minimum purchase is 50 Credits. Credits do not expire. Refunds of unused balance are handled case by case through support.
Service delivery
Services are delivered by verified independent specialists. Horjely vets and matches them, mediates disputes, and holds the Credit transaction. Estimates are confirmed before work begins, and scope changes require your approval.
Your responsibilities
Describe the problem accurately, back up important data before any repair, and follow safety guidance — particularly around electrical work, liquid damage, and failing storage devices.
Limitations
Horjely is not liable for data loss where a recommended backup step was skipped, or for damage arising from steps performed contrary to the guidance given.
Changes
We may update these terms as the platform grows. Material changes are notified in the product before they take effect.
FAQ
Questions, answered.
The things people ask most before they start their first diagnosis.
Don't know what's wrong?
Start with AI.
Describe the problem. Get a clear next step. Get professional help when you need it.
You
"My Wi-Fi drops every evening in the back bedroom."
Horjely
That pattern points to channel congestion at peak hours combined with distance from the router. Let's confirm with two quick tests▍